Privacy Policy

The data controller for the Service is SITEKD LTD, trading as SiteKD.

For privacy-related enquiries, email us at hello@sitekd.com.

Information you provide: name, email address, phone number, company name, billing details, support messages, and any content you submit through forms or when communicating with us.

Automatically collected information: IP address, device type, browser, operating system, pages visited, referring URLs, session duration, and website usage events.

Payment information: payments are processed by third-party providers. We receive transaction confirmations and limited billing data. We do not store full card numbers on our servers.

We use personal information to:

• Provide, operate, and maintain website services
• Respond to enquiries and provide client support
• Process payments and send billing-related communications
• Send important service, security, and update messages
• Improve performance, security, and user experience
• Detect, prevent, and address fraud, abuse, or technical issues
• Comply with legal obligations and enforce our Terms of Service

Where required by law (including UK/EU GDPR), we rely on: performance of a contract, legitimate interests (such as security and service improvement), consent (where you have agreed), and legal obligation.

We may contact you by email, SMS, and other electronic channels regarding your project, security, billing, proposals, and — with your consent — updates and service communications.

Consent and opt-in: We send promotional or marketing SMS only when you have given clear prior consent (for example via a checkbox or written confirmation). Transactional messages (such as verification codes, security, or payment notices) may be sent when necessary to provide the Service.

Opt-out: You may withdraw consent for marketing SMS at any time by replying STOP to a message from us or emailing hello@sitekd.com. Reply HELP for help. Opting out of marketing SMS does not affect essential service or security messages where permitted by law.

We retain records of consent, opt-in, and opt-out events where required for compliance and fraud prevention.

We may share information with trusted service providers who help us with hosting, analytics, email delivery, payment processing, client support, and infrastructure — only when necessary and with appropriate safeguards.

We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of SiteKD, our clients, or others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Your information may be processed in countries other than your own. Where required, we apply appropriate safeguards for cross-border transfers in accordance with applicable data protection law.

We retain personal information only as long as necessary for the purposes described in this policy, including legal, accounting, and reporting requirements. When data is no longer needed, we delete or anonymise it securely.

We implement administrative, technical, and organisational measures to protect your information, including encryption in transit, access controls, and monitoring. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

Depending on your location, you may have the right to access, correct, delete, restrict, or object to certain processing of your personal information, as well as data portability or withdrawal of consent where applicable.

To exercise your rights, email hello@sitekd.com. We may need to verify your identity before responding. You may also lodge a complaint with your local data protection authority.

We use cookies and similar technologies for essential functionality, preferences, analytics, and security. You can control cookies through your browser settings; disabling certain cookies may affect website functionality.

The Service is not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with data, contact us and we will delete it promptly.

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal information.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

SITEKD LTD
Email: hello@sitekd.com